Frequently asked questions

Where should the sensor ideally be installed?

Ideally, the sensor is installed in the fuse box/distribution box within the apartment/house/property. The sensor can also be installed on the meter box - but only if it has a wireless connection.

Do I need a wireless connection at the fuse/distribution box?

Wireless simplifies the installation. If there is no wireless, the electrician must install a repeater (e.g. Netis PL7622 Wireless Powerline Adapter) to enable access to your wireless. However, the sensor is also available with a LAN connection.

Is the data also collected when I switch off my wireless?

Yes, the sensor has a memory that temporarily stores the data. As soon as the wireless is switched on again, the data is visible on the app again.

Will my data be passed on?

With regard to data protection, we follow the security guidelines of the EU. Your data will not be passed on to third parties without your permission.

On which smartphones does the application run?

Our application runs on Android, iOS and Web App.

Why does the sensor have to be connected to the wireless?

We transmit the current measurement from the sensor to our server. There we apply our algorithms and transmit the result to your app.

What guarantee does the sensor have?

The sensor has a warranty of two years.

I am a tenant of a flat, can I still benefit from CLEMAP?

Yes, absolutely. The sensor can be installed in the fuse box. If there is no space there, we mount the sensor outside.

As a tenant, do I have to inform my landlord about the installation of CLEMAP?

If you install the sensor in the fuse box of your flat, you do not have to inform your landlord. If the sensor is installed in the central distribution box, we recommend consulting your landlord.

CLEMAP One does not create a CLEMAP Nibble Wireless Network

If the sensor does not find a network, it goes into discovery mode and provides its own wireless network (Clemap-Nibble). It may take up to three minutes for Clemap-Nibble to appear among the available networks.

The password for CLEMAP Nibble Wireless Network is not accepted

After entering the Clemap-Nibble wireless network password "sensorsetup", it is not accepted. The network is set up, try again in 30 seconds.

I cannot reach cloud.clemap.com via my browser

Check your network connection. Make sure that the correct wireless network has been selected and that Internet is available. If possible, reboot the network or try again later.

During the installation (step 2), I cannot find my home wireless in the list of available networks.

Check whether the WLAN reaches the control cabinet in which CLEMAP One is installed. If the wireless router is too far away, install a power line adapter (e.g. TP-LINK TL-WPA4220KIT) or a wireless repeater. The sensor only supports wireless networks on the 2.4 GHz frequency. If the network is on the 5 GHz frequency, activate transmission on 2.4 GHz via the menu of your wireless router or install a repeater.

After connecting the sensor to my distribution box, the FI switch pops out

The RCD can compare the amount of current flowing in and out. If the sum is intact, the current flowing in must be as high as the current flowing back, the sum of the currents of the neutral conductor and phases must be zero. If this is not the case, the RCD disconnects the circuit, it "pops out". If L1, L2 and/or L3 are connected after and neutral before the RCD, the RCD will notice a difference between outgoing and return current. Make sure that L1, L2, L3 and the neutral are all connected after the RCD.

The sensor cannot connect to the cloud (status LED flashes)

Check that ports 443, 3032 and 8883 of the wireless router are open. On the Sensor Setup page, Blue Webpage (Installation, Step 2), perform a Soft Reboot by selecting "Reboot System" and waiting three minutes. Perform a hard reboot by pressing the RESET button e.g. with a screwdriver and wait three minutes.

Do you have any further questions? We will be happy to help you.
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